Terms and Conditions


Broadway Travel requests a copy of your passport at the time of making your reservation. Under circumstances where this is not possible, we do require a copy of your passport prior to ticket issue to ensure all documentation is in order.

It is your responsibility to ensure that you have a valid passport and have obtained all relevant visas &  Re-entry permits. All travellers must have a valid passport for international travel and many countries require at least 6 months validity from the date of return. If you need information regarding your visa requirements please ask your consultant for assistance. We are able to assist in arranging visa applications from an external visa advisory service provider. Service fees will apply in addition to consulate and courier fees.

If you are travelling to the United States you are required to register under the Visa Waiver program at least 72 hours prior to departure. https://esta.cbp.dhs.gov. Please note, you may not meet the requirements of ESTA and may be required to obtain a visa. Non Australian passport holders should check with their own consulates or embassies for visa advice.


You will be required to pay a non-refundable deposit on booking. Your consultant will advise you of all other payment due dates. Late payment may result in cancellation of your booking by the Supplier.

This company cannot accept responsibility for fare increases. Costs are subject to change without notice.

Please contact this office immediately prior to payment for confirmation of the amount payable.

Quoted prices are valid for Cash, Cheque and Direct bank deposit. Please note that payment by Cheque will need to be made at least 5 business days prior to the due date to allow for processing.

The following credit card merchant fee will apply for all transactions paid by credit card: 0.9% for Visa/MasterCard & 3% for American Express or Diners card.

Bank account details for Direct Deposit & Internet banking payments: Bank: WESTPAC BSB number: 036-306 Account: Number 387767 Account name: Broadway Travel Client Account

If paying by direct deposit or internet banking the REFERENCE information at the top of your statement must be included on the payment and your consultant advised of the amount paid. Funds take approximately 48 hours to reach our account and monies must be received before we can pay the supplier.


Once full payment has been made, we reserve the right to charge cancellation or amendment fees to cover our administration costs. This fee is in addition to any charges levied by the supplier. Please note these charges can be up to 100% of the cost of the booking, regardless of whether travel has commenced. If we are obliged to cancel your travel arrangements or booking for any reason, our liability will be limited to a refund of all monies paid by you less any cancellation fees and subject to the supplier’s terms and conditions.


Travel insurance is strongly recommended.

We are an authorised representative of Aussietravelcover, Suresave and Covermore Insurance. You must obtain a Product Disclosure statement relating to the travel insurance product you are considering purchasing and you should read this document before making any decision about whether to acquire the product.

In order to issue a policy please complete your travel insurance application form and return to our office. We cannot issue your insurance until this form is provided regardless of whether payment has been made.

The premium is calculated on the number of days you will be away, however it is important that the policy be taken out when the booking is made, to cover any cancellation penalties that may apply from that time.

Should you opt to decline travel insurance you may be required to sign a disclaimer.


Cabin and checked baggage allowances vary. Please check with your consultant for current dimension & weight restrictions.


Please advise your consultant of any frequent flyer numbers and special requests (eg meals, seating). It is advisable that you retain all boarding passes until your frequent flyer points have appeared on your statement.


Broadway Travel acts as an agent for various Travel Suppliers. All arrangements are subject to the supplier’s (transport/accommodation/tour provider) regulations and conditions detailed on tickets, vouchers, travel brochures, at accommodation premises, on transport vehicles, or as advised at the time of booking.


For ongoing safety and travel advice please contact the Department of Foreign Affairs and Trade 1300555135 or visit their website at www.smartraveller.gov.au or www.dfat.gov.au. Broadway Travel does not provide advice as to the safety of a destination, the decision to travel is yours alone.


All tickets will be issued as electronic tickets and can be emailed to the passenger, or hard copy of tickets and other documentation may be collected from our office.


Please check with your local doctor or specialist vaccination clinic for up to date health requirements.


We recommend that you confirm your flight with the local airline office at least 72 hours prior to departure.

Failure to reconfirm may result in the cancellation of some reservations.


ATAS Broadway Travel complaint handling Policy and Procedure

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